To do this, connect to your default gateway IP (this is usually 129.168.1.1 or 10.0.0.1, but you can check this by typing the ipconfig command into the Command Prompt). But it’s a good idea to confirm that the bridge is at least connected to the router without any problems. Go to the Philips Hue mobile app and confirm youre able to control your. While it’s unlikely, there could be a setting in your router that changed and is blocking the Philips Hue bridge connection to the network.ĭevices typically aren’t blocked by default, so someone would have had to set this up to cause a problem. If youre unable to control your Philips Hue light bulbs via voice commands. Make Sure Your Router Isn’t Blocking the Hue Bridge Once you’ve restarted your router, try connecting to the Philips Hue lights again. Wait for all router lights to come back in their normal solid or green blinking state.One thing that most commonly fixes connection issues, both on internal networks and the internet connection itself, is restarting your Wi-Fi router. You’ll see this if the switch is to the left and the light icon displays as a dark icon. The last thing to check is that even if all of your lights are listed in the correct room, one of them could be disabled or turned off individually. To do this, just tap the three dots at the top right corner of the screen in the Room window, and select Edit Room. If you don’t see one of those lights there, you’ll need to add it (usually, this involves moving it from a different room you may have accidentally assigned it to. You should see every Philips Hue listed that you’ve installed and want to control in that room.
To check this, from the main app screen tap the room that you want to check. If you’ve set up multiple rooms in your Philips Hue app or enabling the switch for a room isn’t turning on the lights, there could be an issue with how you’ve added lights to each room in the app. Are the Philips Hue Lights Added to the Correct Room? If you do have to reset the bridge, you’ll need to go through the setup process again that you walked through when you first installed it. This button is next to the label restore factory settings. Reset the bridge by turning it over and using a pointed tool to press and hold the reset button for 5 seconds.Swap out the ethernet cable connecting the bridge to the router since this cable could be faulty.Unplug the power from the Philips Hue bridge, wait a few seconds, and then plug it back in.Try the following troubleshooting tips if that’s the case. If you don’t see a green Connected status or no IP address listed, your Philips Hue bridge could be having a network connection issue. This includes the connection status and its network IP address. This won’t reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you’ve shared your HomeKit settings with. Swipe to the left on where it says Home and tap Remove. Select Hue Bridges and you’ll see the network connection information listed on the next window. Luckily, there’s an easy way to fix this. The status here should be green and Active. This will open the Settings window, where you’ll see all installed bridges listed under Hue Bridges.
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